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SOURCE: Staff Management | SMX
Company Solidifies Position as Leading Managed Service Provider Based on Customer Satisfaction Data
(PRWEB) May 07, 2012
Staff Management | SMX, the industry's leading provider of comprehensive staffing solutions, today announced that it has been recognized amongst the top Managed Service Providers (MSPs) on HRO Today magazine's highly anticipated 2012 Baker's Dozen list. Results were announced at the HRO Today Forum in Washington D.C.
"Staff Management | SMX has distinguished itself again this year with a strong ranking on the 2012 MSP Baker's Dozen," said Elliot Clark, CEO of SharedExpertise and HRO Today. "The quality of their MSP client partnerships was showcased not only in this year's rankings but also at the HRO Today Forum in a dynamic panel presentation by three of their clients. I congratulate Staff Management | SMX for their ongoing commitment to customer satisfaction and value while delivering some of the most comprehensive MSP programs in the industry."
The HRO Today MSP Baker's Dozen list is determined by customer survey data that is collected and analyzed from responses to a global customer satisfaction survey. The customer response data is loaded into a unique HRO Today database in order to calculate the score of each provider using a predetermined algorithm that weighs questions and categories based on importance – for example, the rankings stress quality of service as the most important dimension of overall score. HRO Today then analyzes the results across three subcategories: service breadth, deal size and quality, and calculates final scores in each subcategory as well as an overall score.
"Staff Management | SMX is fortunate to work with outstanding clients and internal staff who are at the forefront of innovation and service delivery excellence," said Joan Davison, President and Chief Operating Officer, Staff Management | SMX. "We are pleased to be named an MSP leader again this year and remain committed to helping our clients achieve ongoing return on investment for their contingent workforce programs."
Staff Management | SMX has been included on the MSP Baker's Dozen since the list's inception in 2010. Of the 21 firms that were indexed by HRO Today this year, Staff Management | SMX finished at the top of the list with the #1 ranking in the breadth of service category. As a recognized global leader in workforce management, Staff Management | SMX helps companies maintain profitability and competitiveness by increasing efficiencies and reducing the cost of sourcing and managing their contingent workforce. The company builds sustainable value for its world-class clients through innovative solutions that provide best talent, drive compliance and yield tangible savings.
Further information about HRO Today's Baker's Dozen ratings and a complete listing of the 2012 MSP Baker's Dozen can be found at hrotoday.com.
About HRO Today
HRO Today is the only publication dedicated to covering the outsourced HR services market, including both comprehensive, end-to-end services as well as point solutions in 18 areas of domain expertise. Published 10 times annually, HRO Today is read by more than 28,000 senior HR managers and executives involved in the selection, procurement, and delivery of services such as payroll, benefits administration, recruitment, relocation, screening, HRMS, talent management, training, incentives, and others. In addition to a print version, HRO Today's web portal http://www.hrotoday.com is viewed by thousands of industry professionals each month, who turn to the site for breaking news, industry trends, buying advice, and more.
About Staff Management | SMX
Founded in 1988, Staff Management | SMX is a recognized global leader in workforce management solutions. Staff Management | SMX is the pioneer of high-volume Vendor on Premise (VOP) staffing solutions and is ranked one of the top MSP providers worldwide by staffing buyers on HRO Today's 2012 Baker's Dozen for MSP providers. Staff Management | SMX solutions provide best talent, drive compliance, yield tangible savings and build sustainable value. One of America's Top Job Creators on Inc. Magazine's Inc. 5000, Staff Management | SMX is ranked among the Largest Global Staffing Providers by the Staffing Industry Analysts and was the winner of Best Overall Company of the Year in the 2011 Stevie Awards for Women in Business. Staff Management | SMX has been a charter member in the U.S. Immigration and Customs Enforcement IMAGE Program since 2006 and achieved Workers' Compensation Risk Certification in 2011.
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