Residents have rights secured by both state and federal laws (these rights are listed at the end of these questions). The admission agreement is also very important in defining a resident's rights and obligations.
Carefully read the admission agreement and ask questions when you don't understand something. The agreement must specify items and services included in the daily rate, and items and services not included.
It should also state how the facility handles emergency situations and when a resident may be transferred.
Each facility also has a "bed-hold policy" that specifies how residents can secure their bed, or a bed in the facility, if they have to go to the hospital.
The agreement must not require family members to be responsible for their loved one's bills if their loved ones receive Medicaid.